We are always happy to answer any questions either over the telephone (01423 816618) or via email firstname.lastname@example.org However, the following are answers to our most frequently asked questions:
Can I order from abroad?
Yes, we are happy to post parcels worldwide but remember that you may be liable for custom duties/taxes so please check these prior to ordering. We are happy to quote you a price for postage if your postal address is not currently covered in our postage rates.
REST OF WORLD
The cost of mailing to the rest of the world is determined by the weight of the package. The customer can then decide whether to pay for standard mail which compensates up to £20 or pay the extra for 'tracked and signed for'.
Can I return items?
We are happy to give you a full refund subject to our T&C refund policy.
Printed items such as patterns, books and magazines as well as Digital Patterns are however, not returnable.
Can I cancel my order?
If your order has not left our warehouse then we will be happy to cancel the order at no cost to yourself. However, if the order has already been despatched then T&C apply.
Can I add to my order?
We will be delighted to add items to your order provided it has not already left the warehouse otherwise normal delivery charges will apply.
Do I need to pay Customs Charges?
If your order does require additional duties/taxes then these must be paid by you in order for your package to clear customs.
Something is missing from my order?
If you find a discrepancy then please ring (01423 816618) or email email@example.com and we will resolve the issue immediately.
What happens if my goods are not in stock?
If we are unable to complete your order then we will telephone or email you immediately and take your instructions.
We are here to help ensure your shopping experience with The Knitter's Yarn is an enjoyable one, so please feel free to ring, or email us, with any queries and we will do our very best to help.