Privacy Policy


For the purpose of the Data Protection Act 1998 the data controller is Susan Rutherford of Scots Pine, Thursley Road, Elstead, GU 8 6DY  

With the introduction of GDPR (May 25th 2018) we have updated our policy and simplified the wording to clarify our Privacy Policy. Please do not hesitate to contact us if you require any further information.


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us in order to fulfill your order. This includes your name, address and email address.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With regards to email marketing, we only send you emails about our store, new products, news and other updates when you have signed up to receive our newsletter. You may unsubscribe at any time.


We may disclose your personal information if we are required to do so by law or if you violate our Terms.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific purpose only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say 'No'.

You can withdraw your consent for us to contact you by sending an email to or by letter to The Knitter's Yarn, Scots Pine, Thursley Road, Elstead GU8 6DY


We host our store on Shopify Inc. who provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and general Shopify application. Your data is stored on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Council which is a joint effort of brands like Visa, MasterCard, American Express.

PCI-DSS requirements help to ensure the secure handling of credit card information by our store and its service providers.

If you require further insight then you may also be interested in reading Shopify's Term of Service or Privacy Statement



Generally, the Third Party providers used by us only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain Third Party service providers (such as payment gateways) may have their own privacy polices and in these cases, we recommend that you read their privacy policies so you can fully understand the manner in which your personal information will be handled by such providers.

Certain providers may be located within a different jurisdiction than either you or us and so your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.

Once you leave our Store's Website or are redirected to a Third Party website or application you are no longer governed by this Privacy Policy or our Website's Terms of Service.


When you click on any links in our store which redirect you away form our site we are not responsible for the privacy practices of other sites and we therefore encourage you to read their privacy statements.


Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at in order for us to understand our customers' browsing habits to ensure we provide the best possible service.


We use Cookies to personalise your experience with us and to improve our services. They are also used to collect statistical data such as the number of visits you make, how you navigate our Website.

For further information about cookies please visit or

Here is a list of cookies that we use so that you can choose if you want to opt-out of cookies or not. You can disable Cookies but this can often adversely affect the use of our Website or Services.

_session_id, unique token, sessional, allows Shopify to store information about your session. For example referrer, landing page etc

_shopify_visit, no data held, persistent for 30 minutes from the last visit and used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks and stores information about the content of your cart.

_secure_session_id, unique token, sessional.

storefront_digest, unique token indefinite if the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period. Set by Google and tracks who visits the store and from where.


We reserve the right to modify our Privacy Policy at any time so please review it frequently. 

If the store is acquired or merged with another company, your information may be transferred to the new owners.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


If you would like to access, correct, amend or delete any personal information we hold about you, register a complaint or require more information then simply contact our Privacy Compliance Officer at or by mail at The Knitter's Yarn, (Privacy Compliancy Officer), The Coach House, Dawcross Rise, Pannal HG3 1NU.

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